UTUSA Workers Defense Desk
Effective Date: 23 February 2026
UTUSA Workers Defense Desk (“UTUSA”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.
1. Information We Collect
We may collect the following personal information:
Personal Identification Information
- Full name
- Phone number
- Email address
- Physical address
- Identity number (if required for case assistance)
Employment-Related Information
- Employer details
- Employment contracts
- Workplace dispute information
- CCMA case details
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
2. How We Use Your Information
We use your personal information to:
- Provide workplace support and assistance
- Help prepare CCMA referrals and labour-related cases
- Communicate with you regarding your case or enquiry
- Improve our website and services
- Comply with legal and regulatory requirements
We will only use your information for lawful and legitimate purposes.
3. Legal Basis for Processing (POPIA Compliance)
We collect and process your information based on:
- Your consent
- Legal obligations
- Contractual necessity
- Legitimate interests in providing workplace support services
4. Sharing of Information
We do not sell your personal information.
We may share your information only when necessary with:
- CCMA (Commission for Conciliation, Mediation and Arbitration)
- Legal representatives (if required)
- Regulatory authorities (if required by law)
All sharing is done lawfully and securely.
5. Data Security
We take appropriate technical and organisational measures to protect your personal information against:
- Loss
- Unauthorized access
- Disclosure
- Alteration
- Destruction
Your information is stored securely and accessed only by authorised personnel.
6. Your Rights Under POPIA
Under South African law, you have the right to:
- Access your personal information
- Request correction of your information
- Request deletion of your information (where legally permitted)
- Object to processing of your information
- Withdraw consent at any time
To exercise your rights, contact us using the details below.
7. Cookies and Website Tracking
Our website may use cookies to improve your browsing experience and analyse website traffic.
You can disable cookies in your browser settings.
8. Data Retention
We retain your personal information only as long as necessary to:
- Provide our services
- Comply with legal requirements
- Resolve disputes
9. Third-Party Links
Our website may contain links to third-party websites. UTUSA is not responsible for the privacy practices of those websites.
10. Contact Information
If you have questions about this Privacy Policy or your personal information, contact:
UTUSA Workers Defense Desk
Email: info@utusa.co.za
Phone: +2764646811
South Africa
11. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.